f you can't find an answer here, we're reachable directly.
We reply as quickly as possible, on WhatsApp or by email, to any request sent through the site. Every request is handled personally, never by an automated reply.
We operate in France (Paris, Megève, Courchevel, Cannes, Antibes, Nice, Lyon...), the United Kingdom (London), Switzerland (Geneva, Zurich, Lausanne...), Monaco and the Netherlands (Amsterdam). Other regions can be arranged on request — use the « Other » option for the relevant destination.
Your grade progresses automatically based on points earned on settled services (0.25 point per euro spent): Silver from 2,000 points, Gold from 5,000, Diamond from 10,000. Each grade gives a discount on the final price (5%, 10% and 15% respectively).
Depending on the service, payment can be made by card, Apple Pay, Google Pay, or directly with the provider. You choose your preference when making your request, with no obligation or immediate charge.
Yes — contact us via WhatsApp or email as soon as possible. Cancellation terms depend on the service concerned (see our Terms & Conditions).
Yes, in line with our privacy policy, which complies with both European GDPR and UAE data protection law. You may request access to or deletion of your data at any time.
Yes — the request form lets you select several services at once (for example a transfer and a hotel booking). Each part is then handled separately, and we confirm everything to you in a single message.