Lys Luxury Club
f you can't find an answer here, our team is reachable directly.
Our team replies in under an hour, on WhatsApp or by email, to any request sent through the site.
We operate in France (Paris, Megève, Courchevel, Cannes, Antibes, Nice, Lyon...), the United Kingdom (London), Switzerland (Geneva, Zurich, Lausanne...), Monaco and the Netherlands (Amsterdam). Other regions can be arranged on request — use the « Other » option for the relevant destination.
Your grade progresses automatically based on the number of requests you send through the site: Silver from sign-up, Gold from 3 requests, Diamond from 7. Each grade gives a discount on the final price (5%, 10% and 15% respectively).
Depending on the service, payment can be made by card, Apple Pay, Google Pay, or directly with the provider. You choose your preference when making your request, with no obligation or immediate charge.
Yes — contact our team via WhatsApp or email as soon as possible. Cancellation terms depend on the service concerned (see our Terms & Conditions).
Yes, in line with our privacy policy, which complies with both European GDPR and UAE data protection law. You may request access to or deletion of your data at any time.
Yes — the request form lets you select several services at once (for example a transfer and a hotel booking). Each part is then handled by the relevant team, and we confirm everything to you in a single message.